Shipping Policy

To ensure that your packaging is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts your order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly , please contact us by email or our business number. If your order was placed on the weekend, please contact us first thing Monday morning. We will do our best to fulfil your request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service. Kenzie'z Beauty Supply World does not hold responsibility for packages that state delivered.

Just  a reminder that you will receive your order within 3 to 5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate.  After your payment is authorized and verified , it can still take a day to process your order.  This is just an  estimate. This does not include weekends or holidays. When your order has been shipped, you will receive an email with your tracking information. If your order says delivered and you did not receive your package, you must contact your local post office. We offer  USPS Priority Mail to most locations. International orders may be subjected to custom charges by your native country.